Follow-up Mailer is not sending out any follow-ups.

[devicode]

Description: Followup Mailer is not sending out any autoreplies or followup messages.

Followup Mailer will not send an autoreply message for any of the following reasons.
- Incorrect incoming server login information.
- Incorrect outgoing server login information.
- Your responder is checking the wrong mail account.
- Your filter condition is incorrect.
- The auto reply is been sent to the wrong mailbox.
- The email messages are being deleted from your mailbox.
- Your firewall such as Zonealarm, Noton personal firewall, etc is blocking internet access.

Solution
If you have more than one responders then set all of them as Inactive, except the one that you will be using for this test.
To make a responder Inactive, double-click the responder. Uncheck the 'Include this responder when checkin for new mails' box.
Repeat this for the other processors.

You should have only one active responder so let us proceed with some additional troubleshooting steps.

Troubleshooting
The responder is checking the wrong mail account
1. Double-click on the responder title.
2. Select the correct mail account in use.
3. Click the ... button to the right of this field to verify your mail server informaion.

Incorrect email server login information
1. On the Mail Account screen, highlight the account that is been used by the responder.
2. Choose Edit/Edit item from the main menu.
3. Verify that the POP3 login information is correct.
4. Click the 'Test connection' button to determine whether you can connect to your email server. If there is a problem an error message will direct you on how to fix the problem.
5. Select the Outgoing Email Server tab.
6. Verify that the SMTP login information is correct.
7. Click the 'Test connection' button to determine whether you can connect to your email server. If there is a problem an error message will direct you on how to fix the problem.
9. Click Ok, then OK to return to the 'Responder Header' screen.
10. Click Ok to return to the main screen.

Your filter condition is incorrect
1. Click the 'Filter Condition..' button to display the 'Message Condition' screen.
2. Check that each filter is setup correctly.

The auto reply is been sent to the wrong mailbox
1. Click the 'Message..' button to display the 'Email Message' screen.
3. Verify that Message header To field has the correct address.

The email messages are being deleted from your mailbox.
Outlook, Outlook Express or whatever email program you use is deleting the e-mail messages from your incoming POP3 server before Followup Mailer gets a chance to process it.
How to setup Outlook not to immediately delete your new email messages

Blocked by firewall
Do you use a firewall? You will see a message containg "Response:501 5.5.4 Invalid Address".
The firewall does not allow Followup Mailer to access the Internet.
Consult your firewall's documentation on how to configure it to allow Followup Mailer to access the internet and your incoming POP3 and outgoing SMTP email server.

Testing
1. Send a test message the will meet the condition that you have setup for the active responder
2. Select "Receive/Send" / "All Responders" from the main menu.
3. Check the mailbox that the autoreply was sent to.
4. If you got the auto reply then proceed to individually turn on each filter and action to determine which one is causing the problem. Once you have identified it them edit to to correct the problem.
5. If you did not get the auto reply then verify the Troubleshooting step or contact our support department.

Keywords: not working, not sending.