Response Mailer is not sending out any auto replies.

[devicode]

Description: Response Mailer is not sending out any autoreplies.
Keywords: not working, not sending.

ResponseMailer will not send an autoreply message for any of the following reasons.
- Incorrect incoming server login information.
- Incorrect outgoing server login information.
- Your responder is checking the wrong mail account.
- Your filter condition is incorrect.
- The auto reply is been sent to the wrong mailbox.
- The email messages are being deleted from your mailbox.
- Your firewall such as Zonealarm, Noton personal firewall, etc is blocking internet access.

Solution
If you have more than one responders then set all of them as Inactive, except the one that you will be using for this test.
To make a responder Inactive, double-click the responder title, to display the 'Responder Header' screen. Uncheck the 'Active' box.
Repeat this for the other processors.

You should have only one active responder so let us proceed with some additional troubleshooting steps.

Troubleshooting
The responder is checking the wrong mail account
1. Double-click on the responder title to display the 'Responder Header' screen.
2. Select the correct mail account in the POP3 Server field.
3. Click the ... button to the right of this field to verify your mail server informaion.

Incorrect email server login information
1. On the Mail Account screen, highlight the account that is been used by the responder.
2. Choose Edit/Edit item from the main menu.
3. Verify that the POP3 login information is correct.
4. Click the 'Test connection' button to determine whether you can connect to your email server. If there is a problem an error message will direct you on how to fix the problem.
5. Select the Outgoing Email Server tab.
6. Verify that the SMTP login information is correct.
7. Click the 'Test connection' button to determine whether you can connect to your email server. If there is a problem an error message will direct you on how to fix the problem.
9. Click Ok, then OK to return to the 'Responder Header' screen.
10. Click Ok to return to the main screen.

Your filter condition is incorrect
1. Double click the 'Filter' branch to display the 'Email Filter' tab on the Responder Properties screen.
2. Check that each filter is setup correctly. You may want to make all but one filter inactive.

The auto reply is been sent to the wrong mailbox
1. Select the 'Outgoing Email Actions' tab on the Responder Properties screen.
2. Check that each action is setup correctly. You may want to make all but one action inactive.
3. Verify that the Send Email To field has the correct address.

The email messages are being deleted from your mailbox.
Outlook, Outlook Express or whatever email program you use is deleting the e-mail messages from your incoming POP3 server before Response Mailer gets a chance to process it.
How to setup Outlook not to immediately delete your new email messages

Blocked by firewall
Do you use a firewall? You will see a message containg "Response:501 5.5.4 Invalid Address".
The firewall does not allow Response Mailer to access the Internet.
Consult your firewall's documentation on how to configure it to allow Response Mailer to access the internet and your incoming POP3 and outgoing SMTP email server.

Testing
1. Send a test message the will meet the condition that you have setup for the active responder
2. Select "Receive/Send" / "Run All Responders" from the main menu.
3. Check the mailbox that the autoreply was sent to.
4. If you got the auto reply then proceed to individually turn on each filter and action to determine which one is causing the problem. Once you have identified it them edit to to correct the problem.
5. If you did not get the auto reply then verify the Troubleshooting step or contact our support department.